Please make sure that your furniture can be taken to the designated place in your home. Will it fit through narrow passages, up stairways or around tight corners?

As we approach the time to schedule your delivery, you will be contacted by our service center to arrange the delivery appointment. Please note the following:

Restrictions on Access

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Please let us know if there are any barriers or difficulties about the access to your home or the room in your home for which we should be prepared (such as steep or winding stairs, narrow passages, tight corners, and low ceilings). Unusual conditions that require additional time and or people will result in additional charges.

Multiple Pieces

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If you order more than one piece of furniture, our policy is to deliver the entire order at one time. However, if you want more than one delivery, we will try to accommodate your request. In some cases, additional delivery charges may apply.

Appointment Time

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We also ask that you be home one half hour before the appointed time and that you stay one half hour after, in case earlier deliveries are running ahead or behind schedule.

Condos, Apartments, Office Buildings

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If we are delivering to a building which has restrictions or rules on deliveries (after hours, authorizations to enter, etc.), please let us know in advance so we can make appropriate arrangements.

Delivery Cancellations

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If you are not able to keep your delivery appointment, please call us at least 24 hours in advance. Should you reschedule your delivery, an additional delivery charge will apply.

Removal of Your Existing Furniture

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Our delivery service does not include hauling away old furniture. If such services are needed before we deliver your new furniture into your home, please make arrangements in advance.